solutions for corporates

Solutions for corporates

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Frequently asked questions

Here you will find answers to some of the most common queries relating to insurance as well as our products and services

I want to take out life insurance, but where do I begin?

You've already started at the right place by coming to us. You'll need to now think about exactly what you require to cover if you can't be there. Gathering some personal financial information would be the next thing to do. Will your family stay in the same home? What outgoings do you have every month that need to be met? And for how long? Will you need to cover schooling fees, transport costs, additional help at home? But remember, your situation will be unique, so to give us the best chance of helping you, you can fill in the short "Contact us" form and one of our personal advisers will call you at your convenience, at no cost and no obligation, to discuss your needs. It's worth remembering that the earlier you make the decision to insure yourself the more affordable it can be.

How do I qualify for term life insurance?

The eligibility criteria for a product may vary depending on the type of policy you want to buy. So, to start with, you can visit our "Find our products" section to look at the range of products we offer and the eligibility criteria for each. Here, you'll get a good idea of what might be right for you and your family. You could then talk to one of our personal advisers for a more detailed plan to meet your specific requirements. The easiest way to get in touch with a personal adviser is to fill in the short "Contact us" form at the end of the "Find our products" section and let us call you at a time that's most convenient.

How much life insurance do I need?

This is a question that will be dependent on your own individual circumstances. Things like how many dependants you have, what payments you have to cover every month and of course, your age also makes a difference to just how much cover you'll need. The best way to work out what's right for you is to fill in our short "Contact us" form and request a call from one of our personal advisers. They'll take you through a few questions that will help determine what your needs are now and also what they might be in the future. Every discussion is confidential and there's no obligation or charge to you. We look forward to hearing from you.

Is there any cash value with the term policy?

Term policy is a life insurance, which pays a certain sum as specified in the contract to your beneficiaries if you, the insured, die during a specified period. Since the premiums paid are used entirely to protect you, there is no cash value on a term insurance policy.

Life insurance seems to be a luxury. How can I justify the payments when I have other priorities to take care of?

Life insurance helps in protecting all your other priorities, like your family, your home and your income. So, life insurance is more of a necessity than a luxury. Life can be unexpected, and although it's never comfortable to think about the unpleasant things that may happen, it's better to know that there's some plan in place to cushion the blow. If you'd like to talk to one of our personal advisers about what sort of cover you might need you can fill in our "Contact us" form and they'll be in touch at a time that suits you. They'll be happy to answer any questions you might have.

Why do I need life insurance - why now?

The main purpose of life insurance is to provide financial support for anyone you might leave behind in the unfortunate event of your death. The money your insurance will provide will ensure that your family keeps the home they live in, has enough money to live on and can cover costs like school fees and bills. Life insurance plans can also be a form of savings, used for your future needs like your child’s education, daughter's wedding or even an added income for your retirement, to help you maintain the standard of living you have built up over the years. If you’d like to know more about how a life insurance plan could suit your specific needs talk to one of our experienced personal advisers. You can fill in our "Contact us" form and one of our advisers will call you for a confidential talk at your convenience.

How could I get Health insurance?

You can visit our "Find our products" section to look at the range of products we offer and the features of the different policies. Once you have decided on the product you want, or if you need help deciding, you could then talk to one of our professional advisers. The easiest way to get in touch with an adviser is to fill in the short contact form at the end of the "Find our products" section and let us call you at a time that's most convenient.

How does critical illness insurance work?

Critical illness insurance is there to protect you and your loved ones if you are diagnosed with any of the listed 32 illnesses. Critical illness insurance provides a lump-sum amount if you are diagnosed with any of the illnesses covered by your policy. You can benefit from access to cutting-edge medical services and having the money to meet your financial commitments and to maintain your independence and lifestyle. The illnesses covered by this plan include cancer and coronary conditions which require expensive treatment and long convalescence time. You can refer to our "Find our products" section for the full listing of covered illnesses and more details on the benefits of this policy.

How much disability income protection insurance coverage should I have?

This is a question that will be dependent on your own individual circumstances. Things like how many dependants you have, what payments you have to cover every month and, of course, your age makes a difference to just how much cover you'll need. It's worth remembering that any disability income protection plan will only replace a portion of your income. So, the best way to work out what's right for you is to fill in our short "Contact us" form and request a call from one of our qualified personal advisers. They'll take you through a few questions that will help determine what your needs are now and also what they might be in the future. Every call is confidential and there's no obligation or charge to you. We look forward to hearing from you.

I am covered by my company's group medical policy. Do I need further insurance?

The first thing to do is check what your company policy covers you for. Quite often this type of cover provides initial basic insurance that may not be sufficient to cover all your needs. How much and what type of cover you need will be dependent on your own individual circumstances. The best way to work out what’s right for you is to fill in our short “Contact us“ form and request a call from one of our qualified personal advisers. They’ll take you through a few questions that will help you determine what your needs are now and also what they might be in the future, if you need to cover a partner or children for example. Every call is confidential and there’s no obligation or charge to you. We look forward to hearing from you.

Are pre-existing conditions covered?

Like most insurers, our policies don't generally cover pre-existing conditions. But we do recommend that you get in touch with one of our personal advisers to discuss your individual case. Fill in our "Contact us" form and one of our advisers will call you back at your convenience.

Am I insured when I'm travelling overseas?

All our policies have a worldwide coverage and so you can be confident that you're covered whenever you travel overseas.

Does your policy cover treatment of all types of health problems and diseases?

Our standard Group Policy provides comprehensive Medical coverage. However, as with all insurance providers, we have to take into consideration your individual circumstances. If you have a pre-existing condition, a congenital anomaly or special medical needs of another sort this may impact the cover you receive. If this is the case, your group policy will always detail the extent of cover, any specific exclusions and benefit maximums. You can always talk to one of our advisers, in confidence, if you are unsure about your cover. Fill in our short "Contact us" form and one of our experts will call you back at a time that suits you.

Can all my children be insured in the "family option"?

Of course! We make it possible for you to cover all your children who are between the ages of 6 months to 19 years. You can even add older children to your policy, up to the age of 23, if they are full-time students. To find out how our 'family option' might work for you, fill in our "Contact us" and one of our personal advisers will call you back to discuss your requirements.

Can I start an insurance policy for my spouse?

Yes. We offer a wide range of products to protect you and your family either at home or when out of the country. To see which option would be best for your individual situation get in touch with one of our personal advisers by filling in our short "Contact us" form.

If I take an individual insurance in addition to the group one, do I get any extra benefit?

Your Group Insurance benefits are specified and agreed between your employer (as Policyholder) and us. Your employer will be able to provide you with the details of your group policy. If you find your group Insurance doesn't cover the situations you need, you can talk to us about an Individual policy that has the extra benefits you want. If you'd like to talk to us about what Individual cover will best complement your Group cover, simply fill in our short "Contact us" form and one of our personal advisers will get back to you, in confidence and at no extra cost to you.

What are the criteria for eligibility for your group medical insurance?

As we provide corporate Medical insurance to your company, eligibility into the group is determined in conjunction with your employer. In almost all cases, your employer will extend cover to all employees who are actively at work. You may want to talk to your employer or your HR department directly to see what they can offer.

I am covered by my company's group medical policy. Do I need further insurance?

The first thing to do is check what your company policy covers you for. Quite often this type of cover provides initial basic insurance that may not be sufficient to cover all your needs. How much and what type of cover you need will be dependent on your own individual circumstances. The best way to work out what’s right for you is to fill in our short “Contact us“ form and request a call from one of our qualified personal advisers. They’ll take you through a few questions that will help you determine what your needs are now and also what they might be in the future, if you need to cover a partner or children for example. Every call is confidential and there’s no obligation or charge to you. We look forward to hearing from you.

I work for a UK based company. We have our staff working in Bahrain. Can I take a Group policy in UK to cover them or do I need to take one with your Bahraini office?

According to local regulations, and in line with the introduction of mandatory health insurance in the region, you should take a policy from our local office in Bahrain. If you would like to discuss this further please fill in our short "Contact us" form and one of our qualified personal advisers will be happy to call you back and answer any questions you might have.

How long does it take to issue a MetLife card for a new member?

We do our best to register new members as quickly as possible. Our standard turnaround time for issuing MetLife cards, following enrolment, is five working days.

Does your policy cover treatment of all types of health problems and diseases?

Our standard Group Policy provides comprehensive Medical coverage. However, as with all insurance providers, we have to take into consideration your individual circumstances. If you have a pre-existing condition, a congenital anomaly or special medical needs of another sort this may impact the cover you receive. If this is a case, your group policy will always detail the extent of cover, any specific exclusions and benefit maximums. You can always talk to one of our advisers, in confidence, if you are unsure about your cover. Fill in our short "Contact us" form and one of our experts will call you back at a time that suits you.

Is it possible to consolidate medical costs related to more than one health problem in one claim form?

Yes. That's perfectly fine if you need to. Just make sure that when you file your claim, you have provided the details required for all the costs and our claims staff will ensure the correct split is achieved whilst processing your form.

What is the time limit that Group Policy members have to submit their claims forms?

We recommend that as a Group Policy member you notify us and submit your claims as soon as they are incurred. But we also realise that might not be possible, so we ask you to submit the claim form no later than 90 days from the date of expense.

What is the time period within which claims shall be reimbursed to members?

Once we receive all the relevant and completed documentation for a claim, we will process it within 14 working days. Quite often it takes less time than this.

Does your policy cover cost of medical treatment outside Bahrain?

The geographical limit of our cover can be set at whatever area is appropriate for a specific company. We offer cover locally, regionally and on a worldwide basis depending on the need. It's important to check the extent of your cover, with your employer if you are thinking of travelling.

What are the requirements needed for members to receive treatment outside Bahrain?

To cover treatments outside Bahrain you should have the option to select 'Bahrain geographical extension' to add to your basic policy. To cover treatments out side Bahrain, the selected country of treatment should be included in the geographical scope of your policy.

Does your policy cover the cost of specified medical operations that are already pre-arranged through one of the healthcare centres outside Bahrain?

We want to make our policy as relevant to our customers as possible, so we're happy to settle expenses for any benefits that have been approved through our pre-determination process, to providers outside Bahrain. In addition we have providers outside Bahrain within our network for e.g in India and UK which can be utilized for direct billing in-patient facility.

What is the maximum number of employee's dependants that can be enrolled in GMIS?

We don't set a limit as to the number of dependants that can be covered under our plans. You might find your employer has set a limit as they are the policyholder.

I have insurance provided by my employer. Can I add my family to this policy? Can I increase the cover of this policy?

The cover and benefits provided by your Group Insurance are agreed between your employer and us. If your employer has provided for family coverage then you can quite easily add your family to the policy. However, if your employer's policy with us does not include a family coverage or higher cover, but you wish to insure your family or increase cover, you could talk to one of our personal advisers for a more detailed plan of your requirements. The easiest way to get in touch with an adviser is to fill in the short "Contact us" form and let us call you at a time that's most convenient.

If I take an Individual insurance in addition to the group one, do I get any extra benefit?

Your Group Insurance benefits are specified and agreed between your employer (as Policyholder) and us. Your employer will be able to provide you with the details of your group policy. If you find your group Insurance doesn't cover the situations you need you can talk to us about an Individual policy that has the extra benefits you want. If you'd like to talk to us about what Individual cover will best complement your Group cover, simply fill in our short "Contact us" form and one of our personal advisers will get back to you, in confidence and at no extra cost to you.

How do I qualify for term life insurance?

The eligibility criteria for a product may vary depending on the type of policy you want to buy. So, to start with, you can visit our "Find our products" section to look at the range of products we offer and the eligibility criteria for each. Here, you'll get a good idea of what might be right for you and your family. You could then talk to one of our personal advisers for a more detailed plan to meet your specific requirements. The easiest way to get in touch with a personal adviser is to fill in the short "Contact us" form at the end of the "Find our products" section and let us call you at a time that's most convenient.

I want to buy insurance, but can I afford it?

If you're wondering about the cost of an insurance policy it's worth thinking about what would happen if you didn't have it. Who would provide for your family if you couldn't work? Would the mortgage continue to be paid? Would the cost of schooling for your children be covered? There are many levels of insurance you can choose and there's always the option of starting with what you can afford now and increasing your protection when you feel you can afford more. Think of it like protecting your whole income with just a small portion of it. Talking to one of our professional insurance advisers will give you a clearer idea of what your needs might be. You can request a call from one of them, at a time that suits you and at no cost by filling in our short "Contact us" form. We're always ready to help.

Life insurance seems to be a luxury. How can I justify the payments when I have other priorities to take care of?

Life insurance helps in protecting all your other priorities, like your family, your home and your income. So, life insurance is more of a necessity than a luxury. Life can be unexpected, and although it's never comfortable to think about the unpleasant things that may happen, it's better to know that there's some plan in place to cushion the blow. If you'd like to talk to one of our personal advisers about what sort of cover you might need you can fill in our "Contact us" form and they'll be in touch at a time that suits you. They'll be happy to answer any questions you might have.

How much disability income protection insurance coverage should I have?

This is a question that will be dependent on your own individual circumstances. Things like how many dependants you have, what payments you have to cover every month and of course your age makes a difference to just how much cover you'll need. It's worth remembering that any disability income protection plan will only replace a portion of your income. So, the best way to work out what's right for you is to fill in our short "Contact us" form and request a call from one of our qualified personal advisers. They'll take you through a few questions that will help determine what your needs are now and also what they might be in the future. Every call is confidential and there's no obligation or charge to you. We look forward to hearing from you.

I am covered by my company's group medical policy. Do I need further insurance?

The first thing to do is check what your company policy covers you for. Quite often this type of cover provides initial basic insurance that may not be sufficient to cover all your needs. How much and what type of cover you need will be dependent on your own individual circumstances. The best way to work out what’s right for you is to fill in our short “Contact us“ form and request a call from one of our qualified personal advisers. They’ll take you through a few questions that will help you determine what your needs are now and also what they might be in the future, if you need to cover a partner or children for example. Every call is confidential and there’s no obligation or charge to you. We look forward to hearing from you.

I want to take out life insurance, but where do I begin?

You've already started at the right place by coming to us. You'll need to now think about exactly what you need to cover if you can't be there. Gathering some personal financial information would be the next thing to do. Will your family stay in the same home, what outgoings do you have every month that need to be met and for how long? Will you need to cover schooling fees, transport costs, additional help at home? But remember, your situation will be unique, so to give us the best chance of helping you, you can fill in the short "Contact us" form and one of our personal advisers will call you at your convenience, at no cost and no obligation, to discuss your needs. It's worth remembering that the earlier you make the decision to insure yourself the more affordable it can be.

Can all my children be insured in the "family option"?

Of course! We make it possible for you to cover all your children who are between the ages of 6 months to 19 years. You can even add older children to your policy, up to the age of 23, if they are full-time students. To find out how our 'family option' might work for you, fill in our "Contact us" and one of our personal advisers will call you back to discuss your requirements.

Can I start an insurance policy for my spouse?

Yes. We offer a wide range of products to protect you and your family either at home or when out of the country. To see which option would be best for your individual situation get in touch with one of our personal advisers by filling in our short "Contact us" form.

If I take an Individual insurance in addition to the group one, do I get any extra benefit?

Your Group Insurance benefits are specified and agreed between your employer (as Policyholder) and us. Your employer will be able to provide you with the details of your group policy. If you find your group Insurance doesn't cover the situations you need you can talk to us about an Individual policy that has the extra benefits you want. If you'd like to talk to us about what Individual cover will best complement your Group cover, simply fill in our short "Contact us" form and one of our personal advisers will get back to you, in confidence and at no extra cost to you.

Does MetLife have an office near me?

Yes we have offices and personal advisers (agents) all over Bahrain and the Gulf and you can find the one closest to you by choosing the "Find our Offices" link within the "Who we are" section.

How are MetLife personal advisers (agents) selected and trained?

Our advisers are very carefully selected for their professional expertise and their knowledge of all aspects of life insurance to meet a diverse range of customer needs. They all receive ongoing, comprehensive training to keep them up-to-date with what we can offer and how that can benefit our clients.

How can I purchase a product from MetLife?

Our easy-to-navigate website will give you a thorough idea of exactly what life, accident and health insurance products we have to offer. You'll find a concise overview of every product and a further detailed explanation of exactly what the terms are and how they might benefit you. There are also scenarios which may help you decide what products suit your life situation. Then the very easy way to move on to buying the cover you need is to talk to one of our qualified personal advisers. You can get them to contact you by completing the short "Contact us" form at the end of the "Find our products" section.

Can I reduce my coverage?

You can reduce the amount of cover you have, subject to your policy terms and conditions. If you have your policy document handy, you could refer to that. Alternatively, all you need do is call us with your policy details and we can work with you to adjust your policy to your needs. If you'd like to talk to one of our service representatives about your plans and see if there is an alternative they'll be happy to help. Please do not hesitate to call our representative in Bahrain on 800 08033 or  send a fax to +973 17 133 228 with your policy information and questions.
Alternatively, you may call our Customer Service on 800 08033 to alter your policy or speak to your personal adviser.

How do I update my personal details?

It's very easy and quick to update your details, it's also very important that you do this whenever something changes, so that your policy remains up-to-date. 

If you are looking to change your address or contact details, you can do it using our new online portal myMetLife. Alternatively, you can download and print a 'change personal details' form from our "Find a Form" section and send it to the address listed, or you can simply fax the request to update your details to +973 17 133 228. 

Don't forget to include your policy number when you write to us.

In what frequency can I pay my premiums?

Depending on the type of policy you own, you could pay your premiums monthly, quarterly, semi-annually or even annually. For some policies, you can make a one-off payment known as a single premium payment. You can choose the payment term that suits your situation and budget.

Do I get an acknowledgement of any premiums paid?

Yes. For your records you will receive a deposit receipt as an acknowledgement of any payment made.

How often should I review my policy?

It's a good idea to review the cover you have on a regular basis, at least once a year. If things in your life are changing rapidly, you are getting married, moving home, expanding your business etc, you may need to check more often. In fact if you have a major change like getting married or having a baby, it's vital that you make sure your insurance covers your new situation. The easiest way to make sure you've still got adequate cover is to talk to your MetLife personal advisers. They'll take you through a few questions that will help you determine what your needs are now.

How do I make a claim?

You'll find all the information on making a claim in our Claims section under "Support Center". We've tried to make the process as simple as possible but do just check that you are following the right procedure for your policy as the process and the documentation required can be slightly different. If you have any questions about your claim or the process, please do not hesitate to call our representatives in Bahrain on +973 17 311 884 or to a send fax to +973 17 133 228.
Alternatively, you may call our Customer Service on 800 08033 to speak to your personal adviser.

Is there any time limitation to submitting my claim?

To make sure your claim is processed as quickly as possible, we do ask that you, or someone on your behalf, let us know of any claim you're making within 10 calendar days from the date that the incident occurred. We've tried to make the process as easy as possible so you can write, fax, call or email. Visit our claims section for a step-by-step guide to our claims process. Please make sure you check the process relating to your particular policy type, because the process and documentation required may vary.

Is it possible to consolidate medical costs related to more than one health problem in one claim form?

Yes. That's perfectly fine if you need to. Just make sure that when you file your claim, you have provided the details required for all the costs and our claims staff will ensure the correct split is achieved whilst processing your form.

How can I get help registering?

You can

  1. Write to us requesting for a password by using the "Contact us" option on our website or
  2. Email us at customerservices.gulf@metlife.ae or
  3. Speak to one of our Customer Service Professionals by calling 800 08033 
  4. Fax us a signed request at +973 17 133 228 or
  5. Drop us a line: Customer Care, MetLife, P.O. Box 371916 Dubai- UAE  

No matter how you get in touch with us, do remember that we will need

  1. The policy number(s) against which you wish to receive the password. If you have more than one policy with us, please provide all your policy numbers
  2. Your contact phone number for us to conduct our verification call before issuing your password

The password mailer will be sent to the email address we have on our records and you should receive it within 1 day after completion of our verification call.

What information should I have handy to register online?

For registering with myMetLife, you will need to provide:

  1. Your policy Number
  2. The password that MetLife has issued to you for that particular policy. You will find this in the password mailer

Once we verify your details using this information, you can create your own login by providing your email address and a new password.

If you own multiple policies, you can register using any one of them and then link your other policies to the same login ID (e-mail) and password by using the 'Link policy' option in myMetLife.

What services and features are available after I register?

For most policy types, once you've registered your policies with myMetLife, you'll have access to the following features:

  1. View your policy information
  2. Pay your premiums
  3. View information on riders
  4. View your payment history
  5. View information on underlying Funds
  6. Change your address, e-mail and phone number
  7. View the process to file a claim
  8. Report a claim
  9. Download forms related to your policies
  10. Link and unlink policies to your login ID
  11. View our contact information
  12. Change your login ID and password

Can I register over the phone?

Yes. You can place the request for a new password over the phone and on completion of our security verification, we will email the password to the email address that we have on our records.

What types of policies can I register?

Currently, you can register all active and valid Individual life policies as well as Accident and Health policies issued to you by MetLife. You will not be able to register any MetLife policy that has been issued to you through your employer.

How many policies can I register?

You can register as many policies as you have. You can also register with one policy and chose to link all your other policies to the same login ID (e-mail) and password by using our "Link Policy" option. You can link as many policies as you want using this facility.

What if I have not received my password?

If you have not received your password mailer, you can do one of the following

  1. Write to us using the "Contact us" option on our website.
  2. Speak to one of our Customer Service Professionals by calling 800 08033
  3. Fax us at +973 17 133 228
  4. Email us at customerservices.gulf@metlife.ae
  5. Or drop us a line: Customer Care, MetLife, PO. Box 371916 Dubai- UAE

Do remember that we will need

  1. The policy number(s) against which you wish to receive the password. If you have more than one policy with us, please provide all your policy numbers
  2. Your contact phone number for us to conduct our verification call before issuing your password

The password mailer will be sent to the email address we have on our records within 1 day after completion of our verification call.

I'm having trouble selecting a password. What should I do?

First, make sure you've selected a password that is of a length between 8 and 13, is alphanumeric (A-Z, a-z, 0-9), begins and ends with an alphabet and contains at least two numbers. If you still have trouble, write to us using the "Contact us" option on our website and we will contact you to help you with the registration process.

Why does my password have to contain both letters and numbers?

By having a combination of letters and numbers you increase the security of your password and minimize the chance of someone guessing it or figuring it out.

Why can't I register my policy?

There are several reasons why you may not be able to register your policy:

  1. You may have incorrectly entered your policy number. In this case you may want to double-check your policy number(s) using your bill or policy document.
  2. There may be a mismatch between the policy number and password. You can verify that by matching the last 4 policy digits against the 4 digits provided in the password mailer
  3. The policy you want to access may not be available for online registration (e.g., Medical policy issued by your employer).
  4. You may have attempted to register a life policy or accident and health policy which is no longer active or valid.

If you're having difficulty - whatever the reason - feel free to call us at 800 08033

What is e-Payments?

e-Payment is a facility that we offer to our Policy holders whereby they can log into myMetLife and securely pay their premiums using a Debit or Credit Card, from anywhere.

Who can pay using this facility ?

All individual customers who have purchased a policy from us through a MetLife Agent or a partnering Bank and have access to myMetLife can avail of this service.

Which Policy can be paid through e-Payment?

  • Life and Accident & Health Policies purchased through an agent (USD and Local Currency)
  • Life Policies purchased through our partner banks (USD)

 

Besides my premium, can I make any other payments i.e. Loan Repayment, excess premium etc. ?

Currently, you can only pay your billed premium when it is due. 

Can I set up a request to pay regularly using my card ?

Currently, we do not store your card information, so you cannot set up a regular payment.

I want to cancel my registration. Whom can I contact?

You can call us at 800 08033 to cancel your registration.

If I cancel my registration, will my policy also be canceled?

No, your policy will not be canceled if you decide to cancel your registration.

What is FATCA?

The Foreign Account Tax Compliance Act (FATCA) is a US tax reporting and withholding law which applies to US taxpayers.

The law is designed to combat tax evasion by US citizens, and it requires all financial institutions including MetLife to conduct due diligence on customers and Partners.

Why is FATCA important?

To comply with FATCA, MetLife operations must collect appropriate documentation and information from their customers and Partners to review indicators of US status and determine FATCA Compliance.

Will FATCA apply to non-US Insurance Companies?

FATCA is applicable to ALL financial institutions around the world, regardless of the organization’s place of origin. From July 2014 onwards, no financial institution will be able to operate without complying with FATCA.

In addition, most of the GCC governments (Bahrain, Qatar, UAE and KSA) are in the process of signing Inter-Governmental Agreements (IGA) with the U.S. to allow the implementation of FATCA in all operating financial institutions in their countries.

In other words, no matter what company you use for your insurance services, the company will be subject to FATCA. At MetLife, we are committed to offering you our support and we will continue to update you on any FATCA developments and deadlines.